Online Learning Approach
The application-based assignment will take the form of the identification of practical design, delivery and evaluation linked to occupationally directed education, training and development institutions.
Coaching and Performance Management is key to employee retention, especially in the contact centre industry. Unlock agent potential with this programme.
Enabling you to coach towards high performance is the main focus of this learning programme. To achieve this, coaching and performance management tools will be the key areas of focus. Increasing employee performance requires you to look at employee satisfaction as a motivating factor. The top 5 attributes that drive contact centre employee satisfaction and retention are:
The application-based assignment will take the form of the identification of practical design, delivery and evaluation linked to occupationally directed education, training and development institutions.
The framework of this qualification allows students a robust understanding to deal with advanced requirements of the industry, in addition to being able to critically analyse, apply various theories and concepts and to operate effectively
Unemployed students would be provided with the opportunity to carry out the project in a simulated work environment if they are unable to secure a work placement.
This Coaching and Performance Management Programme will Enable you to:
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